Frequently Asked Questions (FAQ)
This page contains common questions we get all the time, if their answer is simple enough it will appear here.
My Stay In Tarkov isn’t working.
For support, you can join our Discord however, if your issue is because you haven’t read this guide, the ENTIRE support team will steal 47% of your Socks
What is the Difference between Relay and a Peer-To-Peer connection?
These are both connection options that the Host can pick, and each have some advantages and disadvantages
Relay
Relay is the system Stay In Tarkov swapped to using for connections since the change over from HTTP to WebSockets. It is a TCP based system that has the User send data to the Aki Server, then the Server sends that to the other Users:
User ——> Server ——> All Users
Using this method alows users with Restricted NAT types to still be able to connect to the server, since they are communicating with the server instead of the clients, however, in some sitations this can lead to higher latency as the packets have to go to from the user, to the server, back to the users.
Peer-To-Peer
Peer-To-Peer is a new method added in the 0.14 update, it uses UDP and instead of communicating with the server, the clients all just cross communicate instead, this does mean all clients will need to be able to connect directly to each other:
User ——> Raid Host ——> User
This will allow for a theoretically lower latency if everyone has a NAT type that allows this, however if handled incorrectly it can cause packets to “Go Missing” which will result in Latency Spikes and Massive De-sync. (So the True Live Tarkov Experience). But when handled correctly, this method will allow for lower ping and faster responses from Clients to raid events.
So what should I use?
You can use either method outlined above, however if you have a Strict NAT type, you may need to use Relay, and if you have issues with one method, give the other a shot.
How do I submit a Bug Report?
Note
Submiting a proper bug report is crutial to us helping you, if it is not submited properly it may cause our souls to exit our bodies us to not be able to properly help you.
There are 2 kinds of bug report, a Standard Bug Report, which will be any issues while playing SIT.
And a SIT.Manager Bug Report, for issues involving the Stay In Tarkov Manager Program.
Standard Bug Report
Go to the Stay In Tarkov Discord
Scroll to the bottom of the channels to find the “bug-reports” fourm, click on that
Click “New Post” and give it a Title related to your
Select the relevant tags for the post
The message should contain a description of your issue and steps we can use to replicate it THIS IS VERY IMPORTANT
Attach any relevant images that may help, or the
diagnostics.zip
if it’s a manager issue, or if we request it, see here for steps on how to obtain itCreate the post, and you’re done
Creating Bug Report
SIT.Manager Bug Report
Note
When creating an SIT Manager bug report, please follow these steps to get the diagnostics.zip
file, and then do the steps outlines
here to submit the bug report on our Discord
Go to the “Tools” tab of the manager
Click Generate logs
Make sure everything is ticked, unless you’ve been told otherwise
Click “Generate Log Bundle”
Chose a location to save the
diagnostics.zip
, somewhere you can access laterFollow the steps outlined here to create a bug report on our discord. MAKE SURE TO SELECT THE SIT MANAGER TAG AND INCLUDE YOUR
diagnostics.zip